Privacy Policy

• Account information — name, email address, password, role, and similar details you provide when creating or setting up an account.
• Business information — company name, addresses, contacts, and other operational details you or your organization submit.
• Content you provide — orders, products, routes, notes, files, and other data you submit to the Service.
• Usage and device data — log data, IP address, browser and device information, pages viewed, and actions taken, collected automatically as you use the Service.
• Location data — where you use delivery/driver features, approximate or precise location may be collected to record proof of delivery.
• Communications — messages you send us, including demo requests and support inquiries.

• to provide, maintain, and improve the Service;
• to authenticate users, secure accounts, and prevent fraud and abuse;
• to communicate with you about your account, demos, support, and updates;
• to power product features, including analytics and AI-assisted features that operate on the data within your environment;
• to comply with legal obligations and enforce our Terms.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. Authentication cookies are scoped to the specific site you sign in to. You can control cookies through your browser, though some features may not work without them.

We do not sell your personal information. We share information with service providers (sub-processors) who help us operate the Service, under contracts that require them to protect it. These currently include:

• Supabase — database, authentication, and storage hosting;
• Cloudflare — object storage (R2), analytics reverse proxy, and network services;
• Vercel — application hosting;
• Resend — transactional email delivery;
• OpenAI — processing for AI-assisted analytics features;
• PostHog — product analytics, session replay, and error tracking;
• Trigger.dev — background job and workflow execution.

We may also disclose information to comply with law, enforce our agreements, protect rights and safety, or in connection with a merger, acquisition, or sale of assets.

We retain information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. We delete or anonymize information when it is no longer needed.

We use technical and organizational measures designed to protect information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing (for example, under the CCPA or GDPR). To exercise these rights, contact us at team@ussoftwarecompany.com. If your data is managed by an organization that uses the Service, we may direct your request to that organization.

We and our service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for cross-border transfers.

The Service is intended for businesses and is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

We may update this Policy from time to time. We will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

Questions about this Policy or our privacy practices may be sent to team@ussoftwarecompany.com, or by mail to US Software Company, LLC, 7 Village Drive, Montville, NJ 07045, United States.